CBSE offers free psycho-social counseling and IVRS support for Class 10 and 12 board students from January to June 2026 to manage exam stress.
The Central Board of Secondary Education (CBSE), reaffirming its commitment to the holistic well-being of students, will commence 1st phase of its annual free Psycho-Social Counseling Services for examinees of Classes X and XII from 06 January 2026, continuing till 01 June 2026. This initiative is aimed at addressing examination-related stress and emotional well-being, enabling students to approach their forthcoming Theory Exams, scheduled to begin from 17 February 2026, with confidence, balance, and mental clarity.
Key Features of Student Support
The students may dial 1800-11-8004 and access round-the-clock support in Hindi and English through the Interactive Voice Response System IVRS. The service provides practical guidance on stress-free preparation, effective time and stress management, responses to frequently asked questions, and important CBSE-related contact information to be utilized by students whenever required.
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The students and parents can interact with tele-counseling services from 9:30 a.m. to 5:30 p.m., Monday to Friday. A panel of 73 trained professionals, comprising principals, counselors, special educators from CBSE-affiliated schools, and qualified psychologists, offers this support on a voluntary basis. Of these, 61 counselors are based in India, while 12 counselors are located in Nepal, Japan, Qatar, Oman, and the United Arab Emirates, ensuring a wide and diverse support network.
The board provides digital resources on stress management, effective study strategies, and emotional well-being through the official CBSE website www.cbse.gov.in. These curated materials are designed to be engaging, concise, and easily accessible for students so that they can find guidance at any stage of the examination cycle.
How Does This Service Help Students?
The CBSE encourages students and parents to utilize these support services as part of the board ongoing efforts to support examinees psycho-social well-being during the Class X and XII examination cycle. The 24×7 IVRS, global counselor network, and online resources together create a protective system that helps students manage mental pressure and prepare for exams with stability and self-confidence.
What Should Parents and Students Know Now?
The counseling initiative continues till June 2026 and covers the entire exam period starting from February 17 theory papers. The principals, counselors, and psychologists remain available to guide students whenever stress or confusion arises, and the service ensures that no learner feels alone during preparation or assessment days.
